Umbrella Faces is a globally leading, modern and highly flexible profile management tool for TMCs and corporations. The system features a number of real-time interfaces to and from systems such as OBEs, GDS, HR systems, CRM systems and hotel and rail platforms.
This guarantees up-to-date profile data, trouble-free bookings and compliance with the data protection regulations according to the new EU GDPR regulation – anywhere, anytime.
Umbrella Faces is used by more than 135 agencies and corporations in more than 105 countries.
Would you like to keep up with the competition of TMCs and business travel agencies? But manual maintenance of company and traveler profiles in various systems seems costly, unproductive and error-prone?
Do you have an international company and are responsible for corporate travel management? Does the effective, responsible administration of your business travelers’ sensitive profile data pose a difficult challenge for you?
Are you a dynamic (IT) company that uses business traveler profiles and works with TMCs or corporate travel departments? Do you support your partners in travel management and offer an OBE, CRM, HR system, hotel database or a duty-of-care solution?
Uniglobe is a strong, renowned consortium of travel agencies with partners in over 60 countries.
We have asked Richard Moore, Director of Operations for Uniglobe British Isles and EMEA, why he chose Umbrella for Profile Management and which travel destination he has found most impressive. The answer is surprising.
Richard, what made you choose Umbrella for profile management?
Umbrella is an excellent product. We receive very positive feedback from everyone who uses it and are very happy with the great support across all the Umbrella team. Our members are particularly happy with the easy handling. It saves them a lot of time and guarantees GDPR-compliant handling of profiles, which is a must-have for our customers.
What are the responsibilities of Uniglobe BI and EMEA?
All our members are independent businesses. The role of Uniglobe BI is to bring a variety of corporate business models and businesses together into a single network that works for the benefit of all its members. We negotiate centrally a vast number of preferred supplier deals (both air and non-air) to which every member has access.
How many partners do Uniglobe BI and EMEA cover?
We look after partner agencies in 40 locations in the British Isles and another 42 across Europe, the Middle East and Africa.
When and where was Uniglobe founded?
Uniglobe Travel International was founded in Vancouver, Canada, in 1979. The franchise organisation then quickly spread across North America and around the globe. Today, we have partners in over 60 countries and combined revenues in the range of 4 billion US$.
Richard Moore private: where did you grow up, where do you live now?
I was born and brought up about three miles from Gatwick Airport, which was the natural place for summer jobs when I was at school and college. With that experience I then naturally fell into the travel industry, which I have been in for all my professional life. I now live near Brighton, a fun town on the south coast of England which is only an hour away from London by train.
What is the most beautiful/interesting/unique place you have ever visited?
That is Yemen, although I travelled there back in 2002. The old city in the capital Sana’a is a unique place, with an incredibly rich heritage spanning hundreds of years. The hospitality of the people that I was lucky enough to meet there was exceptional.
Only in Newcastle can you go into a pub alone and leave with 10 friends. Friendliness is a well-known and quite wonderful trademark of the residents of north-east England.
I can only second this sentiment and would like to once again thank Helen Thielmann and Barry Higgott from Horncastle Travel for their great hospitality.
Horncastle was one of the very first Umbrella clients in the UK. I wanted to find out from Helen and Barry what they really appreciate about our tool, and what surprises Newcastle and its surroundings has in store for travellers.
A business trip on foot! The newest Umbrella customer Finass is situated just 3 kilometres from our headquarters in Wetzikon.
Learn how Daniel Wittwer and Marc Brunner’s team excite discerning business travel customers with Umbrella and an exceptionally high standard of quality.