Umbrella Faces is a globally leading, modern and highly flexible profile management tool for TMCs and corporations. The system features a number of real-time interfaces to and from systems such as OBEs, GDS, HR systems, CRM systems and hotel and rail platforms.
This guarantees up-to-date profile data, trouble-free bookings and compliance with the data protection regulations according to the new EU GDPR regulation – anywhere, anytime.
Umbrella Faces is used by more than 135 agencies and corporations in more than 105 countries.
Would you like to keep up with the competition of TMCs and business travel agencies? But manual maintenance of company and traveler profiles in various systems seems costly, unproductive and error-prone?
Do you have an international company and are responsible for corporate travel management? Does the effective, responsible administration of your business travelers’ sensitive profile data pose a difficult challenge for you?
Are you a dynamic (IT) company that uses business traveler profiles and works with TMCs or corporate travel departments? Do you support your partners in travel management and offer an OBE, CRM, HR system, hotel database or a duty-of-care solution?
GlobalStar Travel Management operates in more than 3,500 locations in over 85 countries. Its combined turnover is more than US $14 billion.
Umbrella is pleased to announce that GlobalStar has chosen us as their global partner for profile management!
Please find below our insightful interview with GlobalStar’s president, Steve Hartwell and Benjamin Christen, Implementation & Operational Development Manager!
Hilden/Wetzikon, 27 September 2018 – Midoco, leading provider of mid-office/ERP systems for travel distribution in Germany, acquires a majority share of Umbrella AG, Switzerland. With the acquisition, Midoco secures a position as key player in the mid-office services for the travel industry in Switzerland. In addition, the second product line of Umbrella, Umbrella Faces, is of high strategic interest for Midoco. With the help of Umbrella Faces, profile data of travellers can be synchronised across several GDS and other systems.
Umbrella AG will remain an independent company. Founder and CEO Martin Bachmann retires, but will be available to the company in an advisory capacity and will stay involved in a number of key projects. Helmut Pilz, Remo Räber and Wolfgang Schuller remain shareholders. Steffen Faradi, managing partner of Midoco, becomes chairman of the Umbrella AG board of directors. Faradi will also temporarily lead the operative business of Umbrella AG.
Martin Bachmann comments on Midoco’s entry as follows: “With Midoco I am glad to have found the right and strong partner for the further expansion of Umbrella. The teams fit very well and will push ahead with further internationalisation.”
“Umbrella AG has an excellent, innovative team that fits perfectly to Midoco. Martin Bachmann has done an impressive job with his company,” says Midoco CEO Steffen Faradi. He emphasises the strategic importance of the majority stake: “Midoco and Umbrella Faces complement each other perfectly in a way that enables us to improve our services for international business travel customers.”
Umbrella Faces synchronises traveller profile data across multiple systems. The software automates the synchronisation of profile data and helps customers to eliminate time-consuming and error-prone manual work in a world of fragmented travel distribution systems.
Umbrella Faces is already being used internationally by numerous companies in the business travel sector. These include CTM, Uniglobe, GlobalStar, Clarity, Focus Advantage Partnership and ATG as well as a number of Midoco customers such as Lufthansa City Center travel agencies and Columbus.
Faces synchronises profile data with partner companies including GDS operators Amadeus, Sabre and Travelport, as well as various online booking engines (OBE) in the business travel sector, such as Cytric, Atlatos, Concur, Atriis and Farelogix. Umbrella Faces thus also maintains traveller profiles in the growing world of direct sales of travel services.
With the Profiles On Demand API, Umbrella solves a complex problem. Customers can access their profile data at any time. But they don’t need to develop and maintain their own database with traveller information. Plus, storing the data in Umbrella fulfils all requirements of the European General Data Protection Regulations (GDPR).
Individual traveller profiles are imported from Umbrella directly into external applications. Practical examples of this include: